# Lines and channels

Connect customer conversations to Chatigram and choose which workflows can run on each Line.

## Plan availability

| Feature | Free | Starter | Pro | Enterprise |
| --- | --- | --- | --- | --- |
| Active Lines | 2 | 5 | 15 | Unlimited |
| Active workflows | 3 | 10 | 45 | Unlimited |

Allowances follow the [published Chatigram pricing page](https://chatigram.com/pricing/). Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.


## Choose a channel

| Line | Best for | What to prepare |
| --- | --- | --- |
| Livechat | Website visitors and a shareable browser chat | A Line name; access to your website if embedding |
| Telegram | Conversations with your Telegram bot | Your bot and the protected connection setup |
| WhatsApp | Customer conversations through your business number | The business account details requested by setup |

Choose the channel available in the Line creation screen. Workflow integrations such as Instagram actions are listed separately in [App Connections](/integrations/overview/).

## Create and connect a Line

Open **Lines**, create a Line, choose its type, and complete the displayed setup. Use a name that identifies the team, channel, or purpose. Complete any credential entry in the protected application form.

Save the Line and inspect its connection state. A disconnected Line cannot be treated as ready just because it appears in the list. Follow the remaining setup shown by the application.

## Assign workflows deliberately

A Line can use all eligible workflows or an explicit selection. With an explicit selection, only included workflows are eligible for that Line. Assignment does not enable a disabled workflow, and activation does not add it to an explicit selection.

For a new assistant, assign one known workflow first. Add others after checking their triggers so a single message does not start unexpected overlapping responses.

## Test a conversation

1. Confirm the Line is connected.
2. Confirm the intended workflow is enabled and eligible for the Line.
3. Create the event required by its trigger: a fresh chat and a new message are different events.
4. Check the response in the channel. For a team-supported Line, check the conversation in Inbox; [Private AI mode](/channels/private-ai/) intentionally hides conversations from human agents.
5. Inspect Workflow Activity if the behavior differs from your design.

## Manage a Line over time

Before changing a channel account or removing a Line, check the workflows and conversation entry points that depend on it. Reconnecting an existing Line and creating a new Line are different operations; use reconnect when repairing the existing channel.

Read [Live Chat](/channels/livechat/), [custom chat API access](/channels/livechat-api/), [Private AI mode](/channels/private-ai/), or [Telegram and WhatsApp](/channels/messaging/) next.