# Private AI mode for a Line

Keep a Line AI-only by hiding its conversations from Inbox and preventing human agents from viewing or replying.

## Plan availability

| Feature | Free | Starter | Pro | Enterprise |
| --- | --- | --- | --- | --- |
| Active Lines | 2 | 5 | 15 | Unlimited |

Allowances follow the [published Chatigram pricing page](https://chatigram.com/pricing/). Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.


## Choose the conversation experience

**Private AI mode** keeps a Line AI-only and private from human agents. When enabled, its conversations are hidden from **Inbox**, and agents cannot view or reply to them through the conversation tools.

| Line experience | What to expect |
| --- | --- |
| Private AI mode disabled | Permitted team members can support conversations through Inbox |
| Private AI mode enabled | Conversations stay out of Inbox; human agents cannot view or reply |

Use this mode when the Line is intended for conversations with an AI assistant rather than a customer-service team. For a Line that needs human handoff, use an appropriate team-supported configuration instead.

## Configure the Line

1. Open **Lines** and select the intended Line, or create a new one.
2. Choose **Private AI mode** in the Line settings according to the experience you want.
3. Save and check the setting on the Line overview.
4. Review its assigned workflows, messages, and help choices so they match that experience.

Do not put a **Talk to the team** promise into a private AI conversation if your team cannot access it. Offer a separate, clearly described support route when one is needed.

## Understand the boundary

This mode changes human-agent conversation access. Workflow execution, delivery, Workflow Activity, and usage tracking continue. It does not mean the Line stops processing messages or that usage is excluded from the plan.

Keep credentials and external connections protected. If you enable [Live Chat API access](/channels/livechat-api/), authorized software using the Line key can access its conversations; do not expose that key to visitors or describe this setting as removing every other form of authorized access.

## Test the experience

Use a controlled conversation and check that the assistant works as intended. For a private AI Line, verify that human agents cannot find or answer the conversation in Inbox. For a team-supported Line, test the [human handoff](/conversations/human-support/) with an invited Member.

If a conversation is missing from Inbox, check the Line’s **Private AI mode** setting before treating it as a delivery failure.