# Your first workflow

Create a Live Chat Line, build a welcome workflow, and test your first conversation from beginning to end.

## Plan availability

| Feature | Free | Starter | Pro | Enterprise |
| --- | --- | --- | --- | --- |
| Active Lines | 2 | 5 | 15 | Unlimited |
| Active workflows | 3 | 10 | 45 | Unlimited |

Allowances follow the [published Chatigram pricing page](https://chatigram.com/pricing/). Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.


## What you will build

A visitor opens your chat and sends their first message. Chatigram welcomes them, asks what they need, and waits for a reply. This tutorial uses a team-supported Line so you can also see the conversation in Inbox.

Start with Live Chat so you can test in a browser before connecting another messaging channel. You need access to an organization where you can create a Line and a workflow.

## 1. Create a Live Chat Line

1. Open [Chatigram](https://app.chatigram.com) and select your organization.
2. Open **Lines**, create a new Line, and choose **Livechat**.
3. Give it a recognizable name, such as **Website test**.
4. Leave **Private AI mode** disabled for this Inbox-based tutorial.
5. Save the Line and open its details. Keep the direct chat link handy.

A Line is the channel your visitors use. It is separate from the workflow that decides what happens inside the conversation.

## 2. Build the welcome flow

1. Open **Workflows** and create a workflow.
2. Under **Blank Workflow**, choose the **New Chat Created** trigger. This runs for the first message in a fresh chat.
3. Add **Send Text Message** after the trigger.
4. Enter: “Hi! Welcome to our team. What can we help you with today?”
5. Add **Receive Message** and enable Text. The workflow can wait here until the visitor replies.

Alternatively, copy the ready-made JSON at the bottom of this guide and choose **Paste/Import Workflow** when creating a workflow. Read [copy and paste workflows](/workflows/copy-paste/) for the full import process.

## 3. Save, assign, and enable

Save your workflow. In your Line’s workflow selection, include this workflow. Check whether the Line uses an explicit selection or all eligible workflows; use an explicit selection for a predictable first test.

Enable the workflow and confirm that the Line is connected. A saved workflow can remain disabled; saving and activation are separate choices.

## 4. Test a fresh conversation

Open the Line’s direct chat link in a fresh incognito or private browser window and send a message. You should see the welcome message. Reply again, then open the conversation in **Inbox**. The browser’s private window creates a fresh test session; it is separate from the Line’s **Private AI mode** setting.

If you intentionally want an AI-only Line, follow [Private AI mode](/channels/private-ai/) instead of expecting a human agent to find or answer its conversations in Inbox.

Check **Workflow Activity** if the reply does not arrive. Because this example uses **New Chat Created**, reopening an existing conversation does not create the first-message event again. Start a genuinely fresh test chat.

## What to do next

- [Learn the core concepts](/getting-started/concepts/) so the canvas feels familiar.
- [Use the workflow editor](/workflows/editor/) to edit, pause, undo, and redo changes.
- [Try a menu workflow](/recipes/support-menu/) to route visitors into different branches.
- [Add your website widget](/channels/livechat/) after you finish testing.


## Copyable workflow

https://docs.chatigram.com/examples/welcome.json