# Build a simple FAQ assistant

Provide predictable answers from a three-choice menu, then extend the flow with your own information or an AI action.

## Plan availability

| Feature | Free | Starter | Pro | Enterprise |
| --- | --- | --- | --- | --- |
| Active Lines | 2 | 5 | 15 | Unlimited |
| Active workflows | 3 | 10 | 45 | Unlimited |

Allowances follow the [published Chatigram pricing page](https://chatigram.com/pricing/). Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.


## Start with predictable answers

This example asks whether the visitor wants opening hours, delivery information, or something else. Each choice leads to one reply. It uses a multiple-choice node and three message nodes, with no AI processing or external connection requirement.

Use this pattern when a small set of published answers covers most questions. It is easy to understand, test, and update.

## Replace the sample information

The supplied hours and policy wording are examples. Replace them with your actual business information before enabling the workflow. Add a current public link where it helps the customer.

For information repeated in many messages, move the changeable values into [workflow Properties](/workflows/properties/) and insert them using the variable picker.

## Test all three choices

Assign the workflow to a test Line, enable it, and create a fresh chat for each answer option. Confirm the displayed information, links, and next action. The “Something else” path should explain what the customer can do next.

## Add an AI answer when you need it

If you want free-form questions, add Receive Message and a suitable current AI node. Supply the business information the model is allowed to use, ask it to say when an answer is missing, and connect a useful error or timeout path.

An AI-enhanced extension needs its own compatible connection and testing; it is not included in this menu’s JSON. Read [AI and assistants](/ai/overview/) before building that extension.


## Copyable workflow

https://docs.chatigram.com/examples/faq-assistant.json