Telegram bots for support and automation

Plan availability #

Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.

Create your bot with BotFather #

Use Telegram’s official BotFather to create a bot. Follow its new-bot process, choose the requested name and username, and keep the bot’s access token private. Telegram documents bot creation in its official BotFather guide.

Creating the bot through BotFather is free. That is separate from Chatigram’s active resources and usage, and from any optional paid AI service you later add to an automation.

Connect more than one bot #

You can connect multiple Telegram bots. Chatigram does not currently set a separate numeric cap on Telegram bot connections. Active conversation Lines and active workflows still count toward your plan’s resource limits.

You might use one bot for customer support, another for a brand or department, and a separate one for group management. Give each connection and Line a recognizable name so your team chooses the correct account and channel.

Make a Telegram support Line #

1. Open Lines in your Chatigram organization and create a Telegram Line.
2. Give it a clear name, such as Customer support — Telegram.
3. Enter the bot token only in the protected Bot Token field in Chatigram.
4. Save and check the Line’s connection state.
5. Assign the intended conversation workflow and enable it when ready.
6. Open the bot in Telegram, start a fresh conversation, and send a test message.

Use the welcome workflow or support menu as a starting point. Those conversation patterns can be assigned to a Telegram Line as well as tested with Live Chat.

Let a person help #

For this support setup, leave Private AI mode disabled on the Telegram Line. A private AI Line hides conversations from Inbox and does not allow human agents to view or reply.

Invite support teammates as Members of the organization. They can use their permitted Inbox tools to read Telegram conversations and reply to customers. Keep the customer’s human-support option clear in the workflow and use your team’s status process for follow-up.

Read Human customer support for the handoff pattern. A manual reply should be coordinated with the automation; it does not automatically disable every workflow.

Go beyond simple messages #

Telegram workflow actions cover messaging, files, groups and members, invite links and join requests, interactive features, forum actions, and supported events. Select a compatible Telegram App Connection in the chosen action.

The Telegram integration guide lists the current actions and their individual reference pages. The official Telegram Group Manager provides a ready-made in-app setup for group automation.

Keep the connection purpose clear #

A Telegram Line serves customer conversations; team-supported Lines make those conversations available to permitted teammates in Inbox. A Telegram App Connection enables compatible workflow actions or group automation. Use the setup for the purpose you need rather than assuming that creating one configures all the others.

If a bot is also configured in another bot platform, check which application currently receives its updates. Avoid competing receivers when diagnosing missing messages. For group tasks, review the bot’s group permissions and Telegram’s privacy rules for the messages it can receive.

Test before expanding #

Confirm inbound messages, automated replies, a Member’s manual reply, and the intended error or handoff behavior. Add another bot only after the first setup is clear, then check its account selector and Line assignment separately.