Lines and channels
Connect customer conversations to Chatigram and choose which workflows can run on each Line.
Plan availability #
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Active Lines | 2 | 5 | 15 | Unlimited |
| Active workflows | 3 | 10 | 45 | Unlimited |
Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.
Choose a channel #
| Line | Best for | What to prepare |
|---|---|---|
| Livechat | Website visitors and a shareable browser chat | A Line name; access to your website if embedding |
| Telegram | Conversations with your Telegram bot | Your bot and the protected connection setup |
| Customer conversations through your business number | The business account details requested by setup |
Choose the channel available in the Line creation screen. Workflow integrations such as Instagram actions are listed separately in App Connections.
Create and connect a Line #
Open Lines, create a Line, choose its type, and complete the displayed setup. Use a name that identifies the team, channel, or purpose. Complete any credential entry in the protected application form.
Save the Line and inspect its connection state. A disconnected Line cannot be treated as ready just because it appears in the list. Follow the remaining setup shown by the application.
Assign workflows deliberately #
A Line can use all eligible workflows or an explicit selection. With an explicit selection, only included workflows are eligible for that Line. Assignment does not enable a disabled workflow, and activation does not add it to an explicit selection.
For a new assistant, assign one known workflow first. Add others after checking their triggers so a single message does not start unexpected overlapping responses.
Test a conversation #
- Confirm the Line is connected.
- Confirm the intended workflow is enabled and eligible for the Line.
- Create the event required by its trigger: a fresh chat and a new message are different events.
- Check the response in the channel. For a team-supported Line, check the conversation in Inbox; Private AI mode intentionally hides conversations from human agents.
- Inspect Workflow Activity if the behavior differs from your design.
Manage a Line over time #
Before changing a channel account or removing a Line, check the workflows and conversation entry points that depend on it. Reconnecting an existing Line and creating a new Line are different operations; use reconnect when repairing the existing channel.
Read Live Chat, custom chat API access, Private AI mode, or Telegram and WhatsApp next.