Frequently asked questions
Quick answers about workflows, database availability, copying examples, AI connections, and Hubs.
Do I need to write code? #
Most workflow tasks use the visual editor and inspector fields. API calls and advanced data formats can need more technical setup, but you can start with a welcome message and a simple question. Try your first workflow.
How many workflows can I have? #
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Active workflows | 3 | 10 | 45 | Unlimited |
Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.
These are active-workflow limits. Check Billing & Plans for your organization’s current subscription and usage.
Can I use databases on Free? #
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Databases | Not included | 1 | 2 | Unlimited |
Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.
Use the shared table above to check database availability for each plan. Read plans and limits for the full resource comparison.
Does Save turn a workflow on? #
Saving and activation are separate. Check the enabled state and, for conversation flows, the Line’s workflow selection.
Does pausing a node remove it? #
No. The configuration and connections remain. New runs skip it after saving, its outputs are empty, and a multi-branch node continues on the first branch. Read pause and resume before bypassing a decision node.
Can I undo a message or database write? #
Editor Undo changes the workflow definition. It does not reverse actions already performed by a run.
Can I copy an example from these docs? #
Yes. Recipes provide versioned workflow JSON with copy and download options. Import through Paste/Import Workflow, then review it before activation. You can also copy individual nodes using their dedicated format.
Does connecting an app create a Line? #
No. An App Connection enables compatible workflow actions. A Line is a customer conversation channel. Configure each for its intended purpose.
Can I build my own chat interface? #
Yes. A Livechat Line can provide HTTP API access and message webhooks. Enable API Access, generate a Line API key, and use Download OpenAPI Spec in the overview. Keep the key on your server. Read custom Live Chat interfaces for the complete setup.
Why is an AI conversation hidden from Inbox? #
With Private AI mode enabled, the Line’s conversations are hidden from Inbox and human agents cannot view or reply. Review the Line’s privacy mode before offering a human handoff. Workflow execution and usage tracking continue.
Can I reuse an existing workflow without JSON? #
Yes. Choose Copy Existing Workflow when creating a workflow and select the existing standalone workflow or project. Review the resulting copy before enabling it. See workflow starting points.
Can I use different usernames in different Hubs? #
Yes. You can sign in to different Hubs with your Chatigram account and choose a username for each Hub. Joined means you already joined that Hub. See Hub accounts and usernames.
Can one account belong to multiple organizations? #
Yes. Switch organizations using the selector at the top of the application. Each organization has separate data, workflows, automations, and its own plan. Your role can differ between organizations.
Your Chatigram account can belong to different organizations, and each organization can include multiple Admins and Members. You can invite more teammates as your team grows. Resource allowances such as active Lines, workflows, and databases apply separately to each organization’s plan.
Where do I manage my profile and active devices? #
Open your profile menu at the top right and choose Manage account for personal settings. Use Manage beside the current organization for its plan and membership controls. See account and devices for the distinction.
Is every AI action included in my plan? #
The editor assistant’s plan entitlement does not imply every AI action or provider charge is included. Check the selected action’s connection and account requirements.
Is a Hub my organization? #
A Hub is a focused community. Your organization is your Chatigram workspace. Joining a Hub does not automatically share your workspace’s data. Read Hubs and Hubs City.