Build a salon and spa booking assistant
Route haircut, color, and spa requests into clear conversation branches, then configure service-specific Calendar booking rules.
Swipe sideways to explore the workflow branches.
TRIGGERNew Chat Created
Example configuration
{}bookingMenuAsk Multiple Choice Question
Example configuration
{ "question": [ { "$tag": "Constant", "value": "Which service would you like to request?" } ], "answerOptions": [ "Haircut", "Color consultation", "Spa treatment" ] }- Haircut
ask1Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Please share your preferred date/time and stylist, if you have a preference." } ] }request1Receive Message
Example configuration
{ "receiveText": true, "receiveAudio": false, "receiveImage": false, "receiveVideo": false, "receiveFile": false }received1Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it." } ] }
- Color consultation
ask2Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Please share your preferred date/time and the service you would like to discuss." } ] }request2Receive Message
Example configuration
{ "receiveText": true, "receiveAudio": false, "receiveImage": false, "receiveVideo": false, "receiveFile": false }received2Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it." } ] }
- Spa treatment
ask3Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Please share your preferred date/time and the treatment category you want to book." } ] }request3Receive Message
Example configuration
{ "receiveText": true, "receiveAudio": false, "receiveImage": false, "receiveVideo": false, "receiveFile": false }received3Send Text Message
Example configuration
{ "message": [ { "$tag": "Constant", "value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it." } ] }
- Haircut
This diagram follows the downloadable workflow. Edit and run it in Chatigram.Swipe the diagram to explore its branches.
Plan availability #
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Active Lines | 2 | 5 | 15 | Unlimited |
| Active workflows | 3 | 10 | 45 | Unlimited |
Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.
What the assistant does #
This intake process requires a team-supported Line with Private AI mode disabled so your team can review requests in Inbox. See Private AI mode before changing the Line’s privacy setting.
The starter gives each service its own intake branch. It collects preferences and acknowledges a request; the Calendar extension handles actual availability and event creation.
The copyable workflow starts on New Chat Created, presents a service menu, asks for the relevant details, waits for a text reply, and acknowledges the request. Your team can review the conversation in Inbox. Acknowledging a request is not a confirmed booking or an automatic notification to a staff member.
Customize the intake #
- Import the workflow with Paste/Import Workflow.
- Open bookingMenu and edit the choices to match your business.
- Review the question and acknowledgement on every branch. Replace generic contact and follow-up wording with your actual process.
- Save, assign it to a test Line, and test every option in a fresh conversation.
Add Google Calendar booking #
Connect the intended Google Calendar account in App Connections. After importing, use the node picker to add Find Available Time Slots and, where appropriate, Create Google Calendar Event. Select your actual account and Calendar ID in those nodes. The booking guide explains their fields, availability profile, timezone, and outcomes.
Set a duration for each service and use the correct stylist, therapist, chair, or room resource. Treat cleanup or preparation time as part of your scheduling rules. Do not apply one duration to every service.
Collect and validate the requested date/time, show the customer the proposed details, and create the event only after a clear choice. Connect Created, Unavailable, and Error separately. Only Created should send an appointment confirmation.
Test the business rules #
- Test all three service choices and confirm that each follows the right branch.
- Check two different service durations and a blocked staff break in the test calendar.
- Verify that a full slot leads to another choice instead of a false booking confirmation.
Use a test calendar and controlled recipients. Check invitation settings before sending updates. Read Workflow Activity and inspect the calendar after any uncertain result before retrying.
Ask the AI assistant to help build it #
Use the matching prompt to ask the connected Chatigram plugin to discover the actual nodes and prepare a disabled booking workflow. It will still need your calendar, business hours, resource rules, and any required account setup.
Share the pattern #
Use the copy and download controls for this starter, or adapt it into a Marketplace product with clear setup instructions and appropriate review.
Try this in Chatigram
Import, customize the messages, and assign to a test Line. This starter collects a request in the conversation; it does not create, update, or cancel a Calendar event. Add and configure Google Calendar nodes through the picker before enabling automatic bookings.
View workflow JSON
{
"format": "chatigram-workflow",
"version": 1,
"metadata": {
"sourceName": "Build a salon and spa booking assistant",
"importHelp": {
"note": "Import, customize the messages, and assign to a test Line. This starter collects a request in the conversation; it does not create, update, or cancel a Calendar event. Add and configure Google Calendar nodes through the picker before enabling automatic bookings."
}
},
"workflow": {
"instruction": null,
"multiLanguageSupport": null,
"properties": [],
"trigger": {
"$tag": "Trigger",
"type": "CONVERSATION_CREATED",
"data": {}
},
"nodes": [
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000001",
"name": "bookingMenu",
"parentId": null,
"branchIndex": 0,
"type": "ASK_MULTIPLE_CHOICE_QUESTION",
"data": {
"question": [
{
"$tag": "Constant",
"value": "Which service would you like to request?"
}
],
"answerOptions": [
"Haircut",
"Color consultation",
"Spa treatment"
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000002",
"name": "ask1",
"parentId": "d0c00000-0000-4000-8000-000000000001",
"branchIndex": 0,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Please share your preferred date/time and stylist, if you have a preference."
}
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000003",
"name": "request1",
"parentId": "d0c00000-0000-4000-8000-000000000002",
"branchIndex": 0,
"type": "RECEIVE_MESSAGE",
"data": {
"receiveText": true,
"receiveAudio": false,
"receiveImage": false,
"receiveVideo": false,
"receiveFile": false
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000004",
"name": "received1",
"parentId": "d0c00000-0000-4000-8000-000000000003",
"branchIndex": 0,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it."
}
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000005",
"name": "ask2",
"parentId": "d0c00000-0000-4000-8000-000000000001",
"branchIndex": 1,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Please share your preferred date/time and the service you would like to discuss."
}
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000006",
"name": "request2",
"parentId": "d0c00000-0000-4000-8000-000000000005",
"branchIndex": 0,
"type": "RECEIVE_MESSAGE",
"data": {
"receiveText": true,
"receiveAudio": false,
"receiveImage": false,
"receiveVideo": false,
"receiveFile": false
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000007",
"name": "received2",
"parentId": "d0c00000-0000-4000-8000-000000000006",
"branchIndex": 0,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it."
}
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000008",
"name": "ask3",
"parentId": "d0c00000-0000-4000-8000-000000000001",
"branchIndex": 2,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Please share your preferred date/time and the treatment category you want to book."
}
]
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000009",
"name": "request3",
"parentId": "d0c00000-0000-4000-8000-000000000008",
"branchIndex": 0,
"type": "RECEIVE_MESSAGE",
"data": {
"receiveText": true,
"receiveAudio": false,
"receiveImage": false,
"receiveVideo": false,
"receiveFile": false
}
},
{
"$tag": "Node",
"id": "d0c00000-0000-4000-8000-000000000010",
"name": "received3",
"parentId": "d0c00000-0000-4000-8000-000000000009",
"branchIndex": 0,
"type": "SEND_TEXT_MESSAGE",
"data": {
"message": [
{
"$tag": "Constant",
"value": "Thank you. Your request is in this conversation. The appointment or change is not confirmed yet; our team needs to review it."
}
]
}
}
],
"gotos": []
}
}