Conversation Start | Chatigram Documentation

Plan availability #

Feature	Free	Starter	Pro	Enterprise
Active workflows	3	10	45	Unlimited

Allowances follow the published Chatigram pricing page. Your organization’s Billing & Plans screen confirms its subscription and current usage. Plans can change. Plan information reviewed 2026-11-10.

When to use this trigger #

Triggers when a new conversation is happening and it is determined that this is the start of a new interaction

Choose this trigger when creating a workflow. A trigger determines which event starts a run; it is not a step you paste onto an existing branch.

Configure the fields #

Field	What to enter
Trigger on new chat first message	When enabled, this workflow will trigger when a new chat is created by receiving the first message regardless of its content
Target Messages	List of specific text messages that will trigger this workflow. Enter one message per line. Leave empty to disable message-based triggering.
Case Sensitive Matching	When enabled, message matching will be case-sensitive (e.g., 'Start' will not match 'start')

Use the result #

Choose the output from the variable picker in a later step. Output names below identify the values supplied by this node; the picker inserts the correct reference for your node instance.

Output	Meaning / label
`conversationKey`	Conversation Key

Connect the next step #

Connect the continuation shown on the canvas. Some nodes calculate their branches from the configured options. Read each branch label in the editor and connect the paths your workflow needs.

Test it in a workflow #

Configure this trigger with a small, recognizable test input or a test resource.
Check the variables from preceding steps and the connection selected in the inspector.
Save the workflow. For event-driven flows, generate the actual event; use Run only for a Manual workflow.
Open Workflow Activity and check the outcome before enabling wider use.

If something goes wrong #

Check empty variables, selected resource IDs, and any fields that appeared after resource selection.
Check the failed step in Workflow Activity before retrying. If the action may already have completed, inspect the destination first to avoid duplicates.
Follow the troubleshooting guide for a symptom-by-symptom checklist.

Catalog coverage #

This is the currently documented selection. Chatigram continues to add nodes, triggers, App Connections, and integrations. Use each page’s review date and the current application selectors to check what is available now; this catalog is not a fixed limit on future features.